Provision and Usage of Medical Services by Community Pharmacy: A Comparative Study of New York, Macao and Zhuhai (China)
Community pharmacies around the world are redefining their roles by experimenting to provide medical services directly to consumers. The aim of this study was to investigate the medical services provided by community pharmacies and consumers’ usage of these medical services. This study was carried out through semi-structured interviews with both community pharmacists and their consumers in New York, Macao and Zhuhai. Community pharmacists reported information about provision of medical services, and consumers provided information about their usage of medical services at community pharmacies accordingly. Through analysis of interview materials it showed that community pharmacies mainly provided free medical examination, reference books and booklet of drug information. Some community pharmacies provided health care lecture and founded own website for medicine information. But touch-screen computer querying system and telephone health care service had not been provided. Additionally the consumers’ usage of medical services at community pharmacy is obviously lower than provision by community pharmacy. The provision level of medical services by community pharmacy was relatively low and the types of medical services were relatively narrow. There was an obvious gap between provision of medical services by community pharmacies and usage of such services by consumers. The position of community pharmacy in national health system and capability of community pharmacy have impact on the medical services of community pharmacies.
Key words: Community pharmacy; Medical services; Comparative study; New York; Macao; Zhuhai (China)
Adeoye, S., & Bozic, K. J. (2007). Direct to Consumer Advertising in Healthcare: History, Benefits, and Concerns. Clinical Orthopaedics and Related Research, 457, 96-104.
Alter, S. (2002). The Work System Method for Understanding Information Systems and Information Systems Research. Communications of the Association for Information Systems, 9, 90-104.
Blake, K. B., Madhavan, S. S., Scott, V., & Meredith Elswick, B. L. (2009). Medication Therapy Management Services in West Virginia: Pharmacists’ Perceptions of Educational and Training Needs. Research in Social & Administrative Pharmacy, 5(2), 182-188.
Brooks, J. M., Klepser, D. G., Urmie, J. M., Farris, K. B., & Doucette, W. R. (2007). Effect of Local Competition on the Willingness of Community Pharmacies to Supply Medication Therapy Management Services. Journal of Health and Human Services Administration, 30(1), 4-27.
CancrinusMatthijsse, A. M., Lindenberg, S. M., Bakker, A., & Groenewegen, P. P. (1996). The Quality of the Professional Practice of Community Pharmacists: What Can Still Be Improved in Europe? Pharmacy World & Science, 18(6), 217-228.
Diaz, J. A., Griffith, R. A., Ng, J. J., Reinert, S. E., Friedmann, P. D., & Moulton, A. W. (2002). Patients’ Use of the Internet for Medical Information. Journal of General Internal Medicine, 17(3), 180-185.
Doucette, W. R., McDonough, R. P., Mormann, M. M., Vaschevici, R., Urmie, J. M., & Patterson, B. J. (2012). Three-Year Financial Analysis of Pharmacy Services at an Independent Community Pharmacy. Journal of the American Pharmacists Association, 52(2), 181-187.
Hennigen, F. W., Fischer, M. I., Camargo, A. L., & Heineck, I. (2009). Diagnosis of the Availability and Use of Drug Information Sources in Drugstores and Pharmacies in Southern Brazil. Brazilian Journal of Pharmaceutical Sciences, 46(2), 287-294.
Herna’ndez, L., Chang, C., Cella, D., Corona, M., Shiomoto, G., & McGuire, D. (2000). Development and Validation of the Satisfaction with Pharmacist Scale. Pharmacotherapy, 20(7), 837-843.
Holdford, D., & Schulz, R. (1999). Effect of Technical and Functional Quality on Patient Perceptions of Pharmaceutical Service Quality. Pharmaceutical Research, 16(9), 1344-1351.
Homburg, C., Hoyer, W., & Fassnacht, M. (2002). Service Orientation of a Retailer’s Business Strategy: Dimensions, Antecedents, and Performance Outcomes. Journal of Marketing, 66(4), 86-101.
Horvat, N., & Kos, M. (2011). Slovenian Pharmacy Performance: A Patient-Centred Approach to Patient Satisfaction Survey Content Development. International Journal of Clinical Pharmacy, 33(6), 985-996.
Kamei, M., Teshima, K., & Nakamura, T. (2000). Comparative Analysis of Pharmacy Services Based on Newly Developed Evaluation Index. Yakugaku Zasshi-Journal of the Pharmaceutical Society of Japan, 120, 1185-1191.
Larson, L. N., & MacKeigan, L. D. (1994). Further Validation of an Instrument to Measure Patient Satisfaction with Pharmacy Services. Journal of Pharmaceutical Marketing & Management, 8(1), 125-139.
Larson, L. N., Rovers, J. P., & MacKeigan, L. D. (2002). Patient Satisfaction with Pharmaceutical Care: Update of a Validated Instrument. Journal of the American Pharmacists Association, 42(1), 44-50.
Lluch, M., & Kanavos, P. (2010). Impact of Regulation of Community Pharmacies on Efficiency, Access and Equity: Evidence from the UK and Spain. Health Policy, 95(2-3), 245-254.
MacKeigan, L. D., & Larson, L. N. (1989). Development and Validation of an Instrument to Measure Patient Satisfaction with Pharmacy Services. Medical Care, 27(5), 522-536.
Mangum, S. A., Kraenow, K. R., & Narducci, W. A. (2003). Identifying At-Risk Patients Through Community Pharmacy-Based Hypertension and Stroke Prevention Screening Projects. Journal of the American Pharmacists Association, 43(1), 50-55.
Noyce, P. R. (2007). Providing Patient Care Through Community Pharmacies in the UK: Policy, Practice, and Research. Annals of Pharmacotherapy, 41(5), 861-868.
Or, C. K. L., & Karsh, B. T. (2009). A Systematic Review of Patient Acceptance of Consumer Health Information Technology. Journal of the American Medical Informatics Association, 16(4), 550-560.
Orizio, G., Merla, A., Schulz, P. J., & Gelatti, U. (2011). Quality of Online Pharmacies and Websites Selling Prescription Drugs: A Systematic Review. Journal of Medical Internet Research, 13(3), 74.
Panvelkar, P. N., Saini, B., & Armour C. (2009). Measurement of Patient Satisfaction with Community Pharmacy Services: A Review. Pharmacy World & Science, 31(5), 525-537.
Petronijevic, D., Gordic, O., Petronijevic, M., Vrzic-Petronijevic, S., Milijic-Petrovic, V., Vujovic, M., & Ser, F. (2012). Improving Pharmacist-Patient Communication in Community Pharmacy Settings. International Journal of Clinical Pharmacy, 34(1), 189-189.
Roberts, A. S., Benrijoj, S., Chen, T. F., Williams, K. A., Hopp, T. R., & Aslani, P. (2005). Understanding Practice Change in Community Pharmacy: A Qualitative Study in Australia. Research in Social & Administrative Pharmacy, 1(4), 546-564.
Schommer, J. C., & Kucukarslan, S. N. (1997). Measuring Patient Satisfaction with Pharmaceutical Services. American Journal of Health-System, 54(23), 2721-2732.
Tam, V., & Lim, M. (1997). Patients’ Perceptions and Expectations of Outpatient Pharmacy Services in a Teaching Hospital. International Journal of Pharmacy Practice, 5, 128-132.
Tinelli, M., Blenkinsopp, A., & Bond, C. (2011). Development, Validation and Application of a Patient Satisfaction Scale for a Community Pharmacy Medicines-Management Service. International Journal of Pharmacy Practice, 19(3), 144-155.
Villako, P., & Raal, A. (2007). A Survey of Estonian Consumer Expectations from the Pharmacy Service and a Comparison with the Opinions of Pharmacists. Pharmacy World & Science, 29, 546-550.
White, L., & Klinner, C. (2012). Service Quality in Community Pharmacy: An Exploration of Determinants. Research in Social & Administrative Pharmacy, 8(2), 122-132.
Whitehead, P., Atkin, P., Krass, I., & Benrimoj, S. (1999). Patient Drug Information and Consumer Choice of Pharmacy. International Journal of Pharmacy Practice, 7(2), 71-79.
Witmer, A., Seifer, S. D., Finocchio, L., Leslie, J., & Oneil, E. H. (1995). Community Health Workers: Integral Members of the Health Care Work Force. American Journal of Public Health, 85(8), 1055-1058.
- There are currently no refbacks.
If you have already registered in Journal A and plan to submit article(s) to Journal B, please click the CATEGORIES, or JOURNALS A-Z on the right side of the "HOME".
We only use three mailboxes as follows to deal with issues about paper acceptance, payment and submission of electronic versions of our journals to databases: email@example.com; firstname.lastname@example.org; email@example.com
Copyright © Canadian Academy of Oriental and Occidental Culture
Address: 758, 77e AV, Laval, Quebec, H7V 4A8, Canada
Telephone: 1-514-558 6138