Improvement of Online Food Delivery Service Based on Consumers’ Negative Comments

Lan HONG, Ya'nan LI, Shuhua WANG


This paper gathers consumers’ negative comments from 10 partner restaurants which have the biggest sales in meals, fruits, beverage and snacks on 3 online food delivery platforms, and then presents the main problems of online food delivery service. Finally, the causes of those problems are analyzed and suggestions to solve the problems are put forward.


Online food delivery service; Comments; Platforms; Supervision

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References Research Report on Online Food Delivery Market in China (2015). Retrieved from http: // Research Reporton Online Food Delivery Market in China (2016). Retrieved from http: //

CNNIC. (2016). Statistical report on internet development in China (January 2016). Retrieved from http: //



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