Does Information Technology Affect Improvement of Human Resources Directorate’s Performance in a Selected Organization in the Kingdom of Bahrain?

Abstract

The study aimed to identify the impact of information technology on performance of the human resources directorate in a Selected Organization in the Kingdom of Bahrain through the identification of a workflow system. The study population sample consisted of 175 employees representing 54.7% of total population. The researcher built a study tool consisting of 56 items covering four dimensions: a convenient and scalable electronic workflow system; personnel qualified to use the system; updated infrastructure, and higher management’s role in keeping up with technological developments. The study used descriptive and analytical approaches. The results indicated that the performance of the human resources directorate in the Selected Organization improved significantly by 75.9%. This performance developed through the application of electronic workflows by 76.0%, via the up to date infrastructure by 78.5%, and via higher management’s role in keeping up with technological developments by 80.5% (a significant increase). Based on the results of the study, these recommendations were presented: a) the need to use an up to date electronic workflow system. b), training sessions for staff on ways to employ electronic workflow systems (workflow) to enhance the performance of human resources.