Analysis of Training and Development Management Practices: A Case Study of Zenith Bank Nigeria PLC

Goddy Osa Igbaekemen, Adeyeye T. Charles, James E. Odivwri


In this research work, the researcher hopes to closely examine the conduct and roles of training and development on employees performance on organization development in Zenith Bank plc as a case study. The fact that the banking industry operates on effective risk assessment and management, any bank seeking to improve its performance must put forward an effective risk appraisal mechanism without compromising the satisfaction of its valued customers. Recent improvement in Information Technology (IT) and the advent of computer- base telecommunications like internet, e-mail, ATM, E- banking and other forms of electronic transfer methods as placed additional burden of cost, product quality and information management on the capacity of banks for accurate, fast and effective risk appraisal and management. The proliferation of bank and finance houses culminating in the setting up of the “Failed Bank Tribunals” in Nigeria has revealed real management challenges to the few surviving banks. All the factors mentioned above in addition to the increasing competition in the banking industry, re-capitalization and consolidation in the banking sector has imposed a need for urgent change in order to survive. For effective change process, a re-orientation of knowledge,
attitudes, and skills of employee in line with the new dispensation is imperative. Its achievement, can only be through resource development programmes of which staff is a significant pact. Zenith Bank Plc are forward-thinking benchmarking trends in technology to shape the future coupled with their practical delivery on a highly automated platform that makes the bank unique in providing the best financial service possible. The success or performance hinges on satisfying customer better than competitors do and helping them unlock the real value of their business.


Performance; Productivity; Effectiveness; Competitive advantage and human capital

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