Relationship Between Waste Disposal and Public Satisfaction in Local Authorities in Kedah

Zaherawati Zakaria, Nazni Noordin, Mahazril ‘Aini Yaacob, Kamarudin Ngah, Mohd Zool Hilmie Mohamed Sawal, Jamaludin Mustaffa


This paper is explains the relationships between waste disposaland customer satisfaction in local government functions.Due to public complaints rising in waste disposal andcleanliness and poor services given by the local authoritiesnowadays lead to this study. The primary objective ofthis study is to investigate the customer’s satisfactionon waste management provided by local government inKedah. Instead of that, the study also aims at examiningthe relationship between independent variables withpublic perception towards services provided by thecouncil. This study used Descriptive Statistic and Pearson Correlation for data analysis on hypotheses which issignificant relationships in findings Recommendationswere propose to increase better performance by itscouncils. In future research, local authorities should bemore active collaboration with the focus groups includingbusiness communities and public at large in boost up the performance in its services.
Key words: Local government; Environmental functions; Waste disposal

Résumé: Ce document est explique l'élimination des déchets des relations et la satisfaction du client dans les fonctions du gouvernement local. En raison de la hausse des plaintes du public dans l'élimination des déchets et la propreté et de mauvais services donnés par les autorités locales mènent aujourd'hui à cette étude. L'objectif principal de cette étude est d'enquêter sur la satisfaction du client sur la gestion des déchets fournis par le gouvernement local à Kedah. Au lieu de cela, l'étude vise également à examiner la relation entre les variables indépendantes avec la perception du public envers les services fournis par le conseil. Cette étude a utilisé statistique descriptive et de corrélation de Pearson pour l'analyse des données sur des hypothèses qui est des relations significatives dans les résultats. Des recommandations ont été proposons d'augmenter de meilleures performances par ses conseils. Dans des recherches futures, les autorités locales devrait être une collaboration plus active avec les groupes de discussion, y compris les communautés d'affaires et grand public à booster les performances de ses services.
Mots clés: Le gouvernement local; Les fonctions de l'environnement; L'élimination des déchets


Local government; Environmental functions; Waste disposal;Le gouvernement local; Les fonctions de l'environnement; L'élimination des déchets;Canadian;Social Science


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